November 1st, 2008
Maintenance Summary: BlackBerry Internet Service v2.5 - software
configuration
Impact: BlackBerry Internet Service subscribers may be unable to send or
receive messages, view email attachments, or request to see “more”
text during the maintenance.
*Change Window Start Date and Time: 9 November 2008 02:00:00 (EDT)
*Change Window End Date and Time: 9 November 2008 06:00:00 (EDT)
*Estimated Duration of Service Impact: 1 hour(s) and 20 minute(s)
*% of Subscribers Affected: 50.00 (estimated)
Tags: bis, Blackberry, data outage, upgrade
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October 2nd, 2008
High-S2 Severity Maintenance (New) for BlackBerry Relay service for subscribers of *The Americas Network (MULT)
Maintenance Summary: BlackBerry Infrastructure v3.4 — deployment of Service Pack 1
Impact: BlackBerry subscribers may experience delays in receiving messages and may receive an “x” when sending messages during the maintenance.
Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.
BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.
Devices may not receive new service books during the maintenance. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during the maintenance.
Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites or performing activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.
Ticket Number: BBCHG35324
* Change Window Start Date and Time: 11 October 2008 02:00:00
* (EDT) Change Window End Date and Time: 11 October 2008 06:00:00
* (EDT) Estimated Duration of Service Impact: 0 hour(s) and 5 minute(s)
* % of Subscribers Affected: 100.00 (estimated)
Purpose: Vendor Software Upgrade
EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours
Tags: America, Blackberry, data outage, infrastructure, Maintenance
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September 14th, 2008
Title: BlackBerry & Twitter
Location: Webinar
Description: Twitter is a service for friends, family, and co–workers to communicate and stay connected through the exchange of quick, frequent answers to one simple question: What are you doing?
Start Time: 13:00
Date: 2008-09-27
CLICK HERE TO REGISTER
Tags: Blackberry, training, twitter, webinar
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September 2nd, 2008
It is not known if all carriers are affected, however TMOBILE users are currently experiencing both Voice And Data failure as of this moment.
T-Mobile Customer Initial Outage notification for NEW YORK NY
Ticket Number: 548169
Start Time: 09/02/08 12:38:12 PM (09/02/08 4:38:12 PM(GMT))
End Time: TBD
Service(s): Originating/Terminating Calls
Description: Customer in the Manhattan, NY area may experience a degradation of voice and data services due to a fault on NYMSS913. Spatial Tier 2 is investigating the issue.
Geographic Location(s): Manhattan, NY
Status Update: Customer in the Manhattan, NY area may experience a degradation of voice and data services due to a fault on NYMSS913. Spatial Tier 2 is investigating the issue.
Market(s): NEW YORK NY
Tags: NYC BlackBerry Outage
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August 15th, 2008
To mark the formation of NYCBlackBerry, we have partnered with The BlackBerryGuys to offer you 3 months of their BlackBerry Training and Support programs for free!
Just Click Here to sign up for the trial, and if after 3 months you feel it’s worth the investment, you can sign up for a membership!
The BlackBerryGuy Program includes:
Unlimited access to the BlackBerryGuy End-User Clinics: The BlackBerryGuys are famous for their BlackBerryGuy Clinics. Learn everything there is to know about maximizing productivity on your BlackBerry or simply indentify specific needs for your BlackBerry. Along with the device and end-user clinics, you have access to “mini-clinics” which focus on such topics as your BlackBerry Media features, to 3rd Party Applications such as the popular Google Maps, Beyond411 and more.
Unlimited Access To Online Training Videos: BlackBerryGuy has a partnership with the BlackBerryMadeSimple to provide you 24/7 access to online videos so you can learn at your own pace.
Email and Toll Free Access To Help-Desk support: The BlackBerryGuy’s email help-desk guarantees a 15 minute response time to your request Monday to Friday, 8-5 CST.
BlackBerryGuy Mobile: Access all the features you need and want from The BlackBerryGuy website directly onto your handheld. Support, clinic registration, free applications, free wallpapers, free ringtones and much more.
BlackBerryGuy Newsletter: Keep up to date with the latest BlackBerry related information from new applications, operating system releases to special alerts.
Tags: blackberry training support helpdesk
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